Customer ESG requests
Your customer asked for ESG information. We help you prepare the response.
Send us the questionnaire, spreadsheet, platform invitation or email. We identify what the customer needs, bring together the relevant data and evidence, and prepare a response for your review.
Start with the actual customer request. You do not need to organise everything before contacting us.
A response you can actually review.
The exact output depends on the customer request. Not every engagement produces every deliverable.
- Completed or prepared questionnaire responses
- Structured supporting evidence
- Data and evidence gap list
- Scope 1 & 2 calculations where required
- Policy drafts where appropriate
- Clear assumptions and source references
- Organised response package for internal confirmation
A practical route from request to response
Send the request
You send the customer questionnaire, spreadsheet, platform request or brief.
Define the scope
We identify the entity, sites, reporting period, deadline and required outputs.
Map the information
We determine which data, documents and internal owners are needed.
Prepare the response
We structure answers, calculations, evidence and drafts.
Review gaps
Missing or unsupported information stays visible rather than being invented.
Internal confirmation
You confirm company facts and statements before final use.
Service scope
What we can take off your desk
Evipace does the execution work behind the response: reading the requirement, finding the right data and preparing a clear output for company confirmation.
Understanding the request
We identify what the customer is actually asking for, which entity or site it concerns, the reporting period and the evidence requirements.
Data mapping
We map the requested information to the teams, systems and documents likely to contain it.
Evidence review
We organise supporting documents and flag where the evidence does not clearly support the answer.
Calculations
Where required and in scope, we prepare structured calculations such as Scope 1 and Scope 2.
Policy drafts
Where a requested policy does not yet exist, we can prepare a draft based on actual company practices for internal review and approval.
Answer preparation
We prepare clear responses using the information available and keep unresolved gaps visible.
Final review
Prepared deliverables are human-reviewed before they are returned for client confirmation.
Explore request types and the records you can send
Triggering situations
What has your customer actually asked for?
The service fits when the work is already real: a customer, OEM, platform or business partner is asking for ESG information and your team needs to respond.
ESG questionnaire
They sent us a supplier questionnaire with ESG questions.
We identify the requested topics, fields, scope, owner and evidence need before answers are prepared.
Supporting evidence
They want documents supporting our answers.
We map documents to the specific claims they can support and flag weak or missing evidence.
Carbon data
They are asking for Scope 1, Scope 2 or energy information.
We separate activity data, calculation needs, source records and assumptions before numbers are returned.
Environmental or social policies
They want policies we do not currently have documented clearly.
We can prepare drafts from actual company practices for internal review and approval.
Supplier information
They are asking how we manage ESG expectations in our own supply chain.
We structure supplier-practice information without overstating processes that are not in place.
Sustainability information
They need ESG information for their own supplier reporting or assessment.
We turn the request into a practical worklist and response package your company can review.
Start with what you already have.
Send the request first. We can determine what is actually needed from there; you do not need a clean ESG data room before contacting Evipace.
- Customer questionnaire
- Customer email or request
- Spreadsheet
- Platform invitation
- Existing policies
- Certificates
- Electricity or fuel records
- Prior ESG responses
- Available reports
- Relevant internal documents
Gap discipline
What if some information is missing?
Missing data is normal. The correct response is not to hide the gap or invent evidence.
A gap can be closed. It should not be rewritten as though it never existed.
Available
The source exists and can be used.
Needs confirmation
The information exists but a company owner must confirm it.
Missing
The source or data point is not currently available.
Needs calculation
Raw activity data must be converted before it becomes an answer.
Needs a new draft or process
A current document may be prepared, but it is not evidence of past implementation.
Useful resources if you want to go deeper
These guides explain the topics behind the service. The commercial work starts with the actual customer request.
Customer ESG questionnaire received
A first-response guide for suppliers that need to understand the request.
Open resourceESG data customers request
See the data categories customers often ask suppliers to provide.
Open resourceESG data owners
Map requested information to Finance, HR, EHS, Quality and other owners.
Open resourceESG evidence for suppliers
Understand what makes a document usable as evidence.
Open resourceReusable ESG data
Structure answers and documents so the next request does not restart from zero.
Open resourceEnvironmental Policy
Prepare a policy when the customer asks for documented environmental commitments.
Open resourceSupplier Code of Conduct
Structure supplier expectations when procurement or supply-chain topics are part of the request.
Open resource
When the request arrives as a structured questionnaire
Customer ESG requests reach suppliers in many formats. Where the request is a defined questionnaire, assessment or platform profile, the work has its own page.
FAQ
Frequently asked questions
What should we send first, and what will we get back?
Send the original customer email or portal request, the deadline, the company or sites covered and any existing records. Evipace maps the request to the available evidence and prepares response material, with sources and open points for your approval. A short request for one policy does not automatically require a full questionnaire or sustainability report.
What determines the cost of responding to a customer ESG request?
The scope depends on the number and type of questions, entities and sites, the reporting period, evidence quality and any calculations or new documents needed. Share the request and deadline so the work and a realistic timetable can be assessed. No fixed price or delivery time is stated before the request is reviewed.
What counts as a customer ESG request?
Any request from a customer for sustainability information about your company. In practice that includes spreadsheets, supplier questionnaires, platform invitations such as EcoVadis or IntegrityNext, procurement portal forms, and plain emails asking for a policy, a certificate or an emissions figure.
How is this different from your ESG questionnaire support?
This page covers the whole range of request formats, including short ad-hoc asks that are not questionnaires at all. ESG questionnaire support is the narrower case where a defined questionnaire or assessment document has to be completed field by field. Many engagements start here and move into questionnaire work once the format is clear.
Do we need to organise the information before contacting you?
No. Send the request as you received it, together with whatever documents you already have. Identifying which data is needed, where it sits internally and what is genuinely missing is part of the work.
What if we cannot answer some of the questions?
Unanswerable points are documented as gaps rather than filled with plausible-sounding text. You receive a list of what is missing, what would be needed to close it and which internal function is most likely to hold it.
Who confirms the answers before they go back to the customer?
Your company does. Evipace prepares response material from the information available; statements about your company's actual practices are confirmed internally before the response is used.
Can the work be reused for the next customer request?
That is the intent. The data, evidence and calculations are structured so the same underlying information can support later requests, after checking the reporting period, scope and continued validity.
Next step